Customer satisfaction
(MOD.148 Rev.2 - 29.06.2010)
In order to provide better products and service and to satisfy completely, we took up a system to improve our organization.
We feel the necessity to receive your opinions and suggestions that will be analyzed to give you full satisfaction and lasting guarantee.
For this purpose we kindly ask you to fill in the questionnaire below.
Keeping anonymity is possible by leaving empty the customer data; if there are questions not dealing with your activity, please omit the answers.
We thank you for your valuable cooperation.

  Excellent Good Sufficient Insufficient Bad
1. Quality of communicating with our Sales dept.:
1.1. Politeness
1.2. Competence
1.3. Rapidity
1.4. Assistance via telephone
1.5. Assistance via e-mail
2. Quality of Liofilchem products:
2.1. Performance
2.2. Delivery time
2.3. Technical sheets
2.4. Safety data sheets
2.5. Quality control certificates
2.6. Product catalogue and literature
3. Quality of Liofilchem website:
3.1. Ease of use
3.2. On-line availability of technical sheets, material safety data sheets, quality control certificates
3.3. Newsletter via e-mail about news and product updates
Anomalies, suggestions and proposals to report:
Name (optional)
Company (optional)
E-mail (optional)