Customer satisfaction
In order to provide better products and service and to satisfy completely, we took up a system to improve our organization.
We feel the necessity to receive your opinions and suggestions that will be analyzed to give you full satisfaction and lasting guarantee.
For this purpose we kindly ask you to fill in the questionnaire below.
Keeping anonymity is possible by leaving empty the customer data; if there are questions not dealing with your activity, please omit the answers.
We thank you for your valuable cooperation.

  Excellent Good Sufficient Insufficient Bad
1. How do you consider our staff kindness and politeness
2. How do you consider communication timeliness about:
2.1. Offers
2.2. Technical sheets
2.3. Safety data sheets
2.4. Quality control certificates
2.5. Illustrative material
3. How do you consider our staff assistance and availability to clarify:
3.1. Offers
3.2. Prices
3.3. Technical information
4. How do you consider our:
4.1. Catalogue
4.2. Technical sheets
4.3. Instructions
4.4. Safety data sheets
4.5. Quality control certificates
5. How do you consider our products with regard to:
5.1. Contractual requisites
5.2. Quality
5.3. How do you consider our delivery time?
5.4. How do you consider the forwarder?
5.5. Who is your current forwarder?
6. How do you consider our on-line services:
6.1. Website www.liofilchem.net
6.2. Availability of brochures in the website
6.3. Availability of Packaging inserts, Technical sheets, Safety data sheets in the website
6.4. Availability of Quality control certificates in the website
6.5. Replies to your technical enquires forwarded to Liofilchem by the "technical support" menu in the website
6.6. Illustrative material sent by e-mail
Anomalies, suggestions and proposals to report:
Name (optional)
Company (optional)
E-mail (optional)